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Note: This step only works if you are able to connect to the internet, but if you are able to hard line to the modem there may be a software update that helps improve your network connection. Then the WPS option/AdvancedWireless option will become an available selection. If so, connect the TV to the wireless network first. Note: The pin code option may be grayed out. Press Settings on your remote > all Settings > Network > Wifi Connection > Connect via WPS PIN

If this is not possible, use the wireless pin code option in the network settings. This lets us see if the TV is able to recieve a signal. Using an Ethernet cord, connect to the router directly to the TV. This lets us test the TV connection to see if the TV is able to connect to any other signal. If you have a smart phone with a hot-spot and at least 3 bars of signal, try to connect the TV to the hot-spot. If your router has a Lease Expiration, this may affect connectivity. Press Settings on your remote > all Settings > General > Time & Date

Its possible a USB hard drive may be causing interference, for testing purposes remove the USB.

Remove any USB memories attached to the TV.

Press Settings on your remote > all Settings > General > Simplink (HDMI-CEC) > off Power cycle the TV and test to see if its able to connect properly. Press Settings on your remote > all Settings > General > Quick Start > off Note: not all TV's will have this feature. The authentication type on the modem router If the software is not updated to newest firmware Other routers on the same frequency / channel

Beware of items that cause interference.

Plug in your modem / router first, and wait for it to establish a connection (there should be lights on the front or top to indicate connectivity), then plug in the TV. The order in which you unplug them does not matter.ĭo not disconnect any ethernet cables during this step, just unplug the power cords from the wall.

Unplug your devices (Modem / Router & TV).

Note: The basic trouble shooting steps main purpose is to determine if the TV has an issue.